Policy

Referral Program Terms & Conditions

Last Updated: November 25, 2025

Overview

These Terms and Conditions (“Terms”) govern the Velto Referral Program (“Referral Program” or “Program”) offered by Velto Technologies Ltd. (referred to as “Velto,” “we,” “us,” or “our”). . By participating in the Referral Program (for example, by creating a Referral Code (as defined below) or by using a Referral Code as a new or existing user), you agree to be bound by these Terms. These Terms constitute a legally binding agreement between Referrers (as defined below), Referees (as defined below) and Velto. If you do not agree to any part of these Terms, you must not use or access the Referral Program. These Terms are in addition to any other agreement(s) or term(s) applicable to your use of Velto’s services (including our general Terms and Conditions and Privacy Policy). In the event of a conflict between such other agreement(s) or term(s) and these Terms, these Terms will govern with respect to the Referral Program.

Definitions: In these Terms, “Referrer” refers to a user of the Velto application who has obtained a unique Referral Code from Velto and shares it with a Referee. “Referee” refers to a new or existing user of the Velto application who uses a Referral Code by binding that Referral Code to their Velto application). “Referral Code” means the unique code provided by Velto that links a Referrer to a Referee for the purposes of this Program.

Eligibility

To be eligible to participate in the Referral Program (either as a Referrer or a Referee), you must meet all of the following criteria in addition to any other terms applicable to your use of Velto’s services generally:

Velto User & Wallet: You must have a properly configured Velto account.
[1]New or First-Time Referral Use: As a Referee, you must not have previously bound any Referral Code to your Velto account. The Referral Program permits both new and existing users to use a Referral Code, but each user can only do so one time. If you have already applied a Referral Code to your Velto account in the past, you cannot apply another Referral Code to your Velto account.
One Account/Wallet Per Person: You may not create or use multiple Velto accounts to circumvent the one-time code usage limitation. Each user is limited to one Velto account for the purposes of the Referral Program. Creating additional accounts to gain referral benefits is strictly prohibited.
Additional Eligibility Criteria: Velto employees, contractors, and affiliates are ineligible for the Program unless Velto has otherwise agreed in writing.

By participating in the Referral Program, you represent and warrant that you meet all of the eligibility criteria above. If you do not, you must refrain from participating in the Referral Program. Velto may disqualify any participant from the Referral Program or deny rewards to a Referrer or a Referee if any eligibility criteria are not met and/or if participation in the Referral Program is not in compliance with these Terms.

Program Mechanics

The Referral Program operates under the following mechanics and rules:

Referral Code Generation (Referrers): Velto users can obtain a unique Referral Code through the Velto application. Referral Codes are system-generated by Velto’s infrastructure. Each Referrer is allowed one Referral Code, which is uniquely linked to the Referrer’s Velto account. Once generated, a Referral Code can be shared publicly or privately by the Referrer with potential Referees. There is no expiration on the Referral Code itself, and there are no restrictions imposed by Velto on where or how you share your Referral Code. You may post a Referral Code on social media, websites, videos, etc., provided you comply with these Terms and any other terms applicable to your use of Velto’s services generally.
Referral Code Binding (Referees): A new user of the Velto application or an existing user of the Velto application who has never previously used a Referral Code can enter a Referrer’s Referral Code to participate as a Referee. The Referral Code is typically entered during signup or in the account settings/promo section of the Velto application. A Referral Code may only be used once per Referee account. When a Referee enters the Referral Code, it is permanently bound to that Referee’s account on Velto and linked to the Referrer’s account. This binding is irreversible – once a Referee has used a Referral Code, the Referee cannot change it to a different Referral Code or remove it. Likewise, a Referee cannot use multiple Referral Codes; only the first Referral Code applied will be recognized. Make sure you enter the intended Referrer’s Referral Code correctly, as we may not be able to change it once bound.
Referral Relationship: After a Referee successfully binds a Referral Code, a referral relationship is established linking the Referrer and Referee within the Program. From that point on, the Referee’s trading activity will be tracked for the purpose of calculating referral rebates. Subject to these Terms, there is no time limit on the referral linkage.
Multiple Referrals: A single Referrer can refer an unlimited number of Referees using the Referrer’s Referral Code. Likewise, many Referees can use the same Referrer’s Referral Code. However, each Referee can only utilize one Referral Code one time as noted. If a Referee tries to enter a Referral Code and has already bound a Referral Code before, the Velto application will reject it. Self-referrals (using your own Referral Code on a new account you create) and any form of collusion or multi-account strategy to exploit this one-use rule are expressly prohibited and will result in disqualification pursuant to these Terms.
System and Platform: The Referral Program is powered by Orderly Network’s backend infrastructure. Referral Code creation, binding, and tracking of trading volume and fees are handled programmatically via Orderly Network’s protocol. Velto provides the user interface for generating and entering Referral Codes, and to ensure distribution of rebates as calculated by Orderly Network. All referral data (such as who referred whom, trading volume, and rebate calculations) are recorded through Orderly Network via smart contracts or off-chain services in a transparent and tamper-resistant manner. Users should be aware that their participation in the Referral Program involves on-chain interactions; Velto does not hold your assets or manually assign rewards – these processes are automated through code.

Rewards & Rebates

The Referral Program provides rewards in the form of trading fee rebates. When a Referee makes a trade, both the Referee and the Referrer may become eligible to receive a portion of the Referee’s trading fees back as rebates. The following outlines how rewards and rebates work:

Trading Fee Rebates: For each eligible trade that the Referee executes through the Velto application, a certain percentage or portion of the trading fee paid by the Referee is allocated as a rebate to the Referee and another portion is allocated as a rebate to the Referrer. In other words, the Referee will get a partial rebate on their trading fees, and the Referrer will earn a reward based on those fees. This applies to all trading fees incurred by the Referee. Velto will communicate the current rebate rates and any promotional structures through the Velto application or official announcements from time to time, which do not form part of these Terms.
Minimum Trading Volume Threshold: In order for any rebates to be distributed, the Referee’s trading activity must meet a minimum cumulative trading volume threshold. This means that no referral rebates will be distributed until the Referee’s total trading volume reaches a certain minimum threshold. The purpose of this threshold is to prevent abuse and ensure that rebates reward meaningful trading activity. The specific threshold may be adjusted over time. Velto will publish or communicate what the current threshold is (for example, in a FAQ or within the referral section of the Velto application). Until a Referee’s volume remains below the threshold, neither the Referee nor the Referrer will receive any rebates. Once the Referee’s volume crosses the threshold, rebates will start to accrue on the Referee’s trades that exceed the threshold.
Discretionary Issuance of Referral Codes and Rewards: Velto reserves the right, at its sole discretion, to issue referral codes, activate referral benefits, or grant referral rewards to any user regardless of whether that user meets the standard eligibility requirements, trading volume thresholds, or other conditions set forth in these Terms. Such discretionary grants may include, without limitation:
- issuing a referral code to a user who would not normally qualify,
- waiving volume thresholds for reward eligibility,
- crediting referral rebates or bonuses on a promotional, loyalty, or goodwill basis,
- restoring or activating referral benefits in exceptional circumstances.

Any discretionary action taken by Velto does not create an obligation or entitlement for any other participant, shall not be interpreted as a waiver of any provision of these Terms, and shall not constitute a precedent for future decisions.

Calculation of Rebates: Referral rebates are calculated automatically by Orderly Network’s on-chain infrastructure based on the Referee’s trading fees. Velto does not manually compute these rewards The rebate calculation applies to each trade above the threshold individually, and sums up over time for distribution. All computations are transparent and verifiable to the extent that Orderly Network’s protocol allows via on-chain data or via the Velto application. Velto makes no representations about the accuracy of third-party systems but will endeavor to ensure the calculations are correct per the Program design.
Distribution of Rebates: Earned referral rebates are distributed to Referrers and Referees automatically and regularly. Orderly Network’s infrastructure credits the rebates to each user’s wallet periodically. Velto does not require you to manually claim your referral rewards; if you are eligible for a rebate, it will be credited to your wallet in the form of the same asset used to pay trading fees or another asset as may be specified by the Program from time to time. You should see the rebate amounts in your Velto trading account balance or in an on-chain transaction to your address. There may be a delay between when a trade occurs and when the rebate is credited. Velto will not be liable for any delays or technical issues in distribution, but if you believe you have not received a rebate you earned, you can contact Velto’s support.
Rebate Cap or Limits: Velto does not currently impose a fixed cap on the total rebates a Referrer or a Referee can earn; the more a Referee trades, the more potential rebate both parties can accumulate. However, Velto reserves the right to introduce limits on rebates if necessary to preserve the integrity of the Program or for regulatory, compliance or other reasons. Any such limits would be communicated in advance or at the time of implementation and will not have retroactive effect.
Duration of Referral Benefits: Rebates will continue to be earned on a Referee’s trades for as long as the Referral Program is active, the referral link between a Referrer and a Referee remains valid, and both users remain in good standing with Velto. Subject to these Terms, there is no set expiration for how long after using a Referral Code the Referee’s trades will earn rebates for the Referee and the Referrer – it is intended to be continuous..
No Cash Equivalent & Non-Transferability: Referral rebates are not “cash” or fiat currency, but rather a reduction in trading fees that is paid in digital assets. These rewards have value in that they reduce your net trading costs or provide you extra tokens, but they are not a traditional cash reward or gift card. They cannot be directly exchanged with Velto for fiat currency. The Referral Program does not create any obligation on Velto beyond the automated rebate process described. Furthermore, your participation in the Program is personal to you; you cannot transfer your referral relationship or earned/unearned rebates to another person or account.
Communication of Rewards: Velto will provide information to participants about their referral rewards. Referrers will be informed of the number of Referees they have referred , as well as the total rebates earned from referrals. Referees will similarly be able to view the rebates they earned from their own trading activity. This information may be accessible through the Velto application or sent via email/notifications. Velto may also from time to time communicate special promotions or changes to rewards via official channels. It is your responsibility to keep your contact information up to date and to review any messages or application information related to the Referral Program.

IMPORTANT: The rebate percentages, thresholds, and other reward parameters are subject to change at Velto’s sole and absolute discretion and will be provided in the Velto application or official Program documentation. These rebate percentages, thresholds, and other reward parameters do not form part of these Terms. Always refer to the latest in-app information or official Velto announcements for up to date information regarding rebate percentages, thresholds, and other reward parameters.

Prohibited Conduct

Velto is committed to running a fair Referral Program. Any activities that constitute abuse of the Program, bad faith participation, or violations of these Terms or any other terms applicable to your use of Velto’s services generally are strictly prohibited. By participating, you agree NOT to engage in any of the following prohibited conduct:

Self-Referral / Multi-Account Abuse: You may not refer yourself or attempt to exploit the Program by creating multiple accounts or wallets that you control. This includes (but is not limited to) creating fake accounts, additional wallet addresses, or enlistment of friends/family who do not intend to genuinely use the Velto application, solely for the purpose of obtaining referral rebates. Self-referral is strictly prohibited. For example, you cannot generate a Referral Code with one of your accounts and then use that Referral Code on a new account you create, or vice versa. Similarly, coordinating with another person to “swap” referrals with no intent of genuine platform use may be deemed abusive. Velto will monitor multiple accounts showing signs of common control or collusion.
Artificial Trading / Wash Trading: Any attempt to artificially generate trading volume for the sake of earning referral rebates is prohibited. This includes wash trading (where trades are executed with little or no economic purpose other than to create volume, often by the same person on both sides of the trade or by pre-arrangement among colluding users) and any form of manipulative or non-genuine trading activity. Trades should reflect real market transactions. If Velto detects patterns of trades that are executed in a manner solely to increase referral rewards (for example, rapidly trading between two accounts or self-trading), Velto reserves the right to disqualify those trades from earning rebates and to take action against the involved accounts. Note that Orderly Network’s infrastructure and Velto’s monitoring may flag unusual patterns, and Velto’s determination of what constitutes artificial trading shall be final.
Spamming or Unsolicited Promotion: While Velto imposes no specific channel restrictions on sharing Referral Codes, you must still adhere to proper conduct. Do not engage in spam such as mass messaging third parties with your Referral Code, posting your Referral Code in irrelevant comment sections, or any form of unwanted solicitation. Your promotional efforts should be done in good faith and in compliance with the terms of any third-party platform you use . Do not impersonate Velto or Orderly Network when promoting your Referral Code; you should not imply that you represent Velto and/or Orderly Network, and you must not provide false or misleading information about Velto’s services or the Referral Program. Any advertisement or sharing of your Referral Code should be truthful – for instance, do not promise specific rewards or outcomes beyond what Velto itself has stated. Misrepresenting the Program or Velto’s application to entice referrals is prohibited.
Fraudulent or Illegal Activity: You must not use the Referral Program for any fraudulent or illegal purpose. This includes attempting to defraud Velto or other users, hacking or modifying the referral system, injecting false data, exploiting any software bugs or vulnerabilities for gain, or violating any applicable law in the context of your participation. If you discover a bug or exploit, you should report it to Velto rather than use it for advantage. Any form of cheating, fraud, or misuse will result in disqualification and may lead to further legal action if warranted.
Circumventing Program Rules: Any action taken with the intent to circumvent the letter or spirit of these Terms is prohibited. For example, trying to sell or barter Referral Codes, or using disposable accounts to continually get new referral bonuses, would violate the one-code-per-user rule and is prohibited.
Harassment or Unethical Behavior: Using the Referral Program to harass others or engaging in any conduct that is harmful to other users is not allowed.

Enforcement and Consequences: Velto reserves the right to monitor participation and investigate any suspected prohibited conduct. If we determine, in our sole and absolute discretion, that you have violated these Terms or otherwise abused the Referral Program, we may take one or more of the following actions:

Disqualification: You may be disqualified from the Referral Program. Disqualification can mean you are no longer eligible to earn or receive any referral rebates, even for activity that would otherwise qualify. We may remove or nullify your Referral Code (making it unusable) and/or unbind any Referees from your account. Disqualification can be temporary or permanent.
Forfeiture of Rewards: Any pending or accrued referral rewards that have not yet been distributed may be canceled. In cases of severe abuse, Velto reserves the right to claw back or void rebates (including by way of set-off) that have been distributed. You will have no right to any rewards earned through prohibited conduct.
Account Suspension or Termination: Velto may suspend or terminate your access to the Velto application entirely if we believe your conduct has been egregious, harmful, or illegal. This means you could lose the ability to trade through Velto or use our services.
Legal Action: Velto may pursue legal action against you or cooperate with law enforcement authorities. You could be subject to civil or criminal penalties.

Velto’s determination of whether conduct is considered prohibited or abusive is conclusive, final and binding. We are not required to provide advance warning or explanations, but we may, at our sole and absolute discretion, issue warnings for less severe issues or provide guidance to come into compliance. If you are unsure whether certain conduct is prohibited or abusive, we encourage you to contact Velto support for clarification.

Modifications and Termination

Modifications to Terms: Velto reserves the right to modify or update these Terms at any time in writing. . If we make changes to these Terms, we will update the “Last Updated” date at the beginning of the Terms, and if the changes are material, provide notice through the Velto application or via other communications. It is your responsibility to review these Terms periodically. By continuing to participate in the Referral Program after any changes become effective, you are indicating your acceptance and agreement of the revised Terms. If you do not agree with a change, your only recourse is to immediately stop participating in the Referral Program.

Modifications to Program Structure: In addition to changes of these Terms, Velto may modify the Referral Program’s structure, rewards, or mechanics which do not form part of these Terms. Such changes might be announced in the Velto application or via our official channels. We also may launch special limited-time referral promotions or bonuses that have additional terms or exceptions; participation in any such promotion will be guided by the specific rules of that promotion which will be made available to you at that time. Those special promotions may temporarily override or supplement these Terms, but unless expressly stated, they do not permanently amend these Terms..

Termination or Suspension of Program: Velto reserves the right to suspend or terminate the Referral Program at any time for any reason. We might decide to end the Program due to business considerations, changes in law, abuse of the system, or any other reason in our sole and absolute discretion. Velto may terminate the Program even if it is advertised to run for a certain minimum period. In case of termination, we will attempt to provide notice in writing. After the effective termination date, no new referrals will be accepted and no further rebates will accrue. Velto may (but does not have to) allow a brief grace period to finalize pending rewards or may immediately halt rewards – this will be specified in the termination notice. Any rebates earned up to the point of termination – meaning trades that occurred prior to program termination – may still be distributed in the normal course. However, Velto also reserves the right to not honor any rewards that would have been earned after termination or any pending but not yet distributed rewards, especially if the termination is due to abuse or legal reasons. We will act in good faith to distribute legitimate rewards earned before termination, but this is not guaranteed and may be subject to the circumstances. By participating, you acknowledge, accept and agree that the Referral Program may terminate at any time and that you do not have any vested rights to future referral rewards.

Participant Withdrawal: If you no longer wish to participate in the Referral Program, you are welcome to stop promoting your Referral Code or stop using the Velto application as a Referee at any time. However, note that Referees cannot un-bind or change their Referral Code once used. There is no formal “opt-out” needed beyond discontinuing participation. If you have concerns about your participation, you can also contact Velto support for guidance.

Disclaimers

No Warranties: The Referral Program is provided on an “as is” and “as available” basis. Velto and our affiliates and service providers make no warranty or guarantee of any kind, express or implied, regarding the Program. To the maximum extent permitted by applicable law, we disclaim all warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties that might arise from course of dealing or performance. In particular, Velto does not guarantee that the Referral Program (or any aspect of the Velto application) will be uninterrupted, error-free, or secure. While we aim for accuracy, we do not warrant that referral tracking or rebate calculations will be accurate or that any anticipated rewards will be realized. Participants accept the inherent risk that the Program may contain bugs or errors.

No Guarantee of Rewards or Profit: Velto does not promise that participation in the Referral Program will result in any particular amount of referral rebates or any profit. The Program is an incentive mechanism but all trading involves costs and risks. The rebate percentages are typically only a fraction of trading fees; they are meant to encourage usage, not to serve as a primary income. If you are a Referrer, note that you only receive rewards if your Referees trade sufficiently and meet the threshold. Velto makes no guarantee that anyone will use your Referral Code or that referred users will trade at all (or trade enough for you to earn rebates). Any sample calculations or scenarios provided (whether in these Terms or in marketing materials) are for illustration and are not a promise of actual outcomes. Market conditions and user behavior vary, and you should not base financial decisions on referral rebates. Only trade or invite others to trade if you/they are genuinely interested in using the Velto application. Do not treat referral rewards as assured income.

Tax and Regulatory Compliance: Velto makes no representations regarding the tax implications of any referral rebates. Any value you receive as a rebate might be considered taxable income or a reduction of your trading expenses, depending on the laws that are applicable to you. You are solely responsible for determining and fulfilling any tax obligations arising from your participation in the Referral Program. Velto will not provide tax advice, nor will we issue any tax documentation unless required by law and specifically notified. If you are unsure about tax treatment, consult a professional. Additionally, you are responsible for complying with any other regulatory requirements that apply to you as a result of receiving referral rewards.

No Partnership or Agency: Participation in the Referral Program is entirely as an independent user of the Velto application. These Terms do not create any partnership, agency, joint venture, employment, or fiduciary relationship between you and Velto. Referrers are not representatives or agents of Velto, and have no authority to bind Velto or make statements on Velto’s behalf. When you promote your Referral Code, you should do so as an independent user. You cannot claim to act on behalf of Velto, and Velto is not responsible for any promises or statements you make to Referees. You agree to indemnify Velto for any claims arising from your improper representations.

Content and Third-Party Platforms: If Velto provides any content as part of the Referral Program , those are provided as-is without warranty to their accuracy or legality in every context. Use them at your discretion. If you share your Referral Code on third-party platforms, please note that those platforms are not controlled by Velto and we are not responsible for any content on those platforms or any agreements you have with them. The Referral Program does not require using any specific third-party, and if you do, you must comply with their rules. Velto disclaims liability for any issues that arise between you and a third-party site or service in the course of promoting your Referral Code.

Forward-Looking Statements: Sometimes Velto’s descriptions of the Program or the Velto application may include expectations of future performance (e.g., “this program will help users save on fees” or “we plan to expand rewards”). Any such statements are not guarantees; actual results can differ. Velto reserves the right to change strategies and there is no guarantee any forward-looking statement will come to pass.

No Financial or other Advice: Neither Velto nor the Referral Program provides any investment, financial, portfolio management, accounting, tax or legal advice, or advice on trading techniques, models, algorithms, or any other schemes. Just because you earn rebates on trades does not mean those trades are good or profitable. Trade at your own risk. You should not trade through the Velto application just for referrals without understanding the risks of trading itself. The provision of rebates by Velto does not make us an advisor regarding your trading strategies and these Terms are not intended to, and do not, create or impose any fiduciary duties on us.

Limitation of Liability

Extent of Liability: To the fullest extent permitted by law, Velto (including our officers, directors, employees, affiliates, agents, and shareholders) shall not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or similar damages or liabilities whatsoever, including damages for any loss of information, profits, revenue, business, goodwill, or data, arising out of or related to your participation in the Referral Program or use (or inability to use) the Velto application whether under contract, tort, statute, strict liability, or otherwise, even if we have been advised of the possibility of such damages.

Cap on Liability: In any event, Velto’s total cumulative liability to you for any damages or claims arising from or related to the Referral Program shall not exceed the greater of (a) the total amount of referral rebate rewards actually received by you from the Program, if any, in the six (6) months immediately preceding the event giving rise to the claim; or (b) one hundred U.S. dollars (USD $100). If you have not received any referral rewards, then Velto’s liability would be limited to USD $100. This limitation is an aggregate cap for all claims of any kind and nature, regardless of the theory of liability (contract, tort, statute, strict liability, or otherwise).

Exceptions: Nothing in these Terms shall operate to limit or exclude Velto’s liability for gross negligence, willful misconduct, or fraud, or any other liability which cannot be excluded or limited under applicable law. However, to the extent the law allows for limitation in such cases, those limitations outlined above will apply.

User’s Responsibility: You acknowledge that the limitations of liability and disclaimers in these Terms are a fair allocation of risk and an essential part of the agreement between you and Velto, without which Velto would not be able to offer this Program.

Indemnification: You agree to indemnify, defend, and hold harmless Velto and its affiliates, officers, directors, employees, shareholders, and agents from and against any and all claims, losses, liabilities, damages, judgments, awards, fees, and costs (including reasonable attorneys’ fees) including any incidental, direct, indirect, general, special, punitive, exemplary, or consequential damages, loss of goodwill or business profits, work stoppage, data loss, computer failure or malfunction, or any and all other commercial losses arising out of or related to: (a) your violation of these Terms (including any breach of your representations and warranties), or any applicable law or regulation; (b) your misuse of the Program; or (c) any dispute between you and a third party (such as a protocol provider or another user) in connection with your use of the Program. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in such case, you agree to cooperate with our defense of such claim in good faith.

Governing Law and Dispute Resolution

Governing Law: These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the Referral Program shall be governed by and construed in accordance with the laws of the British Virgin Islands (BVI), without regard to its conflict of law principles.

Jurisdiction and Venue: Any dispute, controversy, difference or claim arising out of, relating to, or in connection with these Terms, including its existence, validity, interpretation, performance, breach or termination, or any dispute regarding non-contractual obligations arising out of or relating to it, shall be referred to and finally resolved by arbitration under the rules of the BVI International Arbitration Centre (BVI IAC). The seat of arbitration shall be the BVI. The language of the arbitration shall be English. The arbitral award shall be final and binding..

No Class Actions: You and Velto agree that any claims or disputes will be resolved on an individual basis and not as part of any class, consolidated, or representative action. You expressly waive any ability to participate in a class or representative proceeding against Velto with respect to the Referral Program or these Terms.

Prevailing Language: These Terms may be translated into other languages for convenience, but the English version shall be controlling in case of any discrepancies or disputes over interpretation.

Contact Information

If you have any questions, concerns, or feedback regarding the Velto Referral Program or these Terms, please feel free to contact us. The Velto team is here to help clarify the Terms and assist with any issues.

Contact Methods:

Email: You can reach out to Velto Support via email at support@velto.com. Please include “Referral Program” in the subject line for quicker routing of your question.
Website: Visit our official website and navigate to the Contact Us or Support section. We may have a contact form or live chat option available for support. The official Velto website will have up-to-date contact information and may have a Help Center with FAQs about the Referral Program.
Community Channels: Velto may also provide support through our community channels on platforms such as Discord or Telegram (if applicable). Check the Velto website for links to official community or support channels. When asking about the Referral Program in a public channel, be mindful not to share sensitive personal information.

We aim to respond to inquiries in a timely manner. However, response times may vary based on volume and complexity of requests. When contacting us, please provide as much detail as possible about your issue or question without compromising your account security. For example, if you are missing a rebate, include details like your wallet address and the trade in question so we can investigate.

Support Limitations: Please note that while we can assist with understanding the Program and resolving technical issues, we cannot and will not manually insert Referral Codes or alter referral relationships outside of the established mechanics and we cannot divulge private information about other users. Our support team will operate within the bounds of these Terms and our Privacy Policy.

Lastly, if you believe there has been any violation of these Terms or misuse of the Referral Program, we encourage you to report it to us through the contact methods above. Maintaining a healthy community is a shared responsibility, and we appreciate your help in keeping the Referral Program fair and enjoyable for everyone.

Thank you for helping grow the Velto community. We wish you successful trading and rewarding participation in the Referral Program!

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